Thank you for choosing LittleDiamonds.com for your homemade jams, jellies, and butter needs. We take pride in delivering delicious, homemade products straight to your doorstep. Please review our shipping policy for details on how we handle shipping.
1. Processing Time:
Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays).
We make our jams, jellies, and butter in small batches to ensure freshness, so please allow for additional processing time for larger orders.
2. Shipping Methods:
We offer standard shipping for all orders.
Shipping costs and estimated delivery times will be displayed at checkout based on your location.
3. Shipping Locations:
We currently ship our homemade jams, jellies, and butter to addresses within the United States. Unfortunately, we do not offer international shipping at this time.
4. Shipping Providers:
We partner with trusted carriers to ensure the safe and timely delivery of your orders. The carrier for your order will be selected based on your location.
5. Order Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order’s progress using the provided tracking number.
6. Shipping Delays:
While we strive to meet our estimated delivery times, please understand that shipping delays may occur due to factors beyond our control, such as adverse weather conditions or carrier issues.
At LittleDiamonds.com, your satisfaction with our homemade jams, jellies, and butter is important to us. However, due to the nature of our products, we are unable to accept returns. Please read our returns policy carefully:
1. No Returns:
We do not accept returns for our homemade jams, jellies, and butter. This policy is in place to ensure the safety and quality of our food products.
2. Quality Assurance:
We take great care to prepare and package our products to meet the highest quality standards. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will work with you to resolve the issue.
3. Refunds and Replacements (if applicable):
If there is an issue with the quality or accuracy of your order, please reach out to our customer support team within 7 days of receiving your order. We will evaluate each case individually and may offer refunds or replacements at our discretion.
4. Contact Us:
If you have any concerns or questions about your order, please don’t hesitate to contact our customer support team. We are here to assist you in any way we can.